Delivery policy

Last updated: 17-05-2025

Shipping Policy – CharmsLuxe

At CharmsLuxe, operated by Nour International Limited, we are committed to providing reliable and efficient shipping services to our customers.

Free Shipping

We offer free shipping within the Netherlands and Belgium.

There are no additional shipping costs for standard delivery to these countries.

Order Processing

Orders placed before 5:00 PM (GMT+01:00), Central European Time (Amsterdam) will be processed on the same day.

Orders placed after 5:00 PM will be processed within a maximum of 12 hours.

Shipping Time

After shipment, orders are generally delivered within 1–2 business days in the Netherlands and Belgium.

Once your order has been shipped, you will receive a Track & Trace code by email.

Delivery times may occasionally be affected by circumstances outside our control, such as carrier delays, public holidays, or severe weather.

Delayed Deliveries

If your order is significantly delayed or has not arrived within the expected delivery period, please contact us at info@charmsluxe.com.

If an agreed delivery period is not met, you retain any rights available to you under applicable consumer law.

Damaged or Lost Packages

We remain responsible for the goods until they are delivered to you, except where you independently arrange a carrier that was not offered by us.

If your order arrives damaged or does not arrive, please contact us at info@charmsluxe.com so we can assist you.

Returns

For information about cancellations, the 14-day right of withdrawal, returns, and refunds, please see our Return & Refund Policy.

Company Information

CharmsLuxe
Operated by Nour International Limited
Registration Number: 78181632

Address:
Flat B01, 2/F,
Kin Tak Fung Industrial Building,
174 Wai Yip Street, Kwun Tong,
Hong Kong

Email: info@charmsluxe.com
Phone: +1 202 992 3992