Privacy Policy

Last updated: 17-05-2025

At Charms Luxe, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our site, you agree to the collection and use of information in accordance with this policy.

🧾 1. Information We Collect

We collect personal information when you interact with our website, such as:

• Personal details: name, email address, phone number, and shipping/billing address.
• Order information: products purchased, payment method, and transaction history.
• Technical information: IP address, browser type, and device data for analytics and performance optimization.
• Communication: emails or messages you send to our support team.

💳 2. How We Use Your Information

Your information helps us deliver a smooth and personalized shopping experience. We use it to:

• Process and fulfill your orders.
• Send order confirmations and delivery updates.
• Respond to customer inquiries or service requests.
• Improve our website, products, and user experience.
• Send marketing updates and exclusive offers (only if you’ve subscribed).

🔐 3. Data Protection & Security

We take data protection seriously.
Your personal data is stored securely and protected against unauthorized access, alteration, or disclosure.

All transactions are processed through secure payment gateways and are SSL-encrypted to ensure safe transmission of your information.

📤 4. Sharing of Information

We do not sell, rent, or trade your personal data.
However, we may share limited information with trusted third parties who help us operate our business:

• Shipping partners (for delivery purposes)
• Payment processors (for secure payments)
• Analytics providers (to understand website performance)

These partners are required to handle your data confidentially and only for the purposes agreed upon.

🌍 5. International Data Transfers

If you are accessing our website from outside the EU, please note that your information may be transferred and processed in other countries where data protection laws may differ.
We ensure that all transfers comply with applicable GDPR standards.

📧 6. Marketing Communications

You may receive promotional emails from Charms Luxe only if you have opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in the email or by contacting us at charmsluxe@outlook.com.

🧼 7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of your data.
• Object to the processing of your personal information.
• Withdraw consent for marketing communications.

To exercise your rights, please contact us at charmsluxe@outlook.com.

🧁 8. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us analyze website traffic, remember preferences, and improve usability.

You can control or disable cookies through your browser settings, but some parts of the website may not function properly without them.

✏️ 9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
We encourage you to review this page periodically to stay informed about how we protect your data.

❓ 10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: charmsluxe@outlook.com
💬 Live Chat: Monday–Friday, 09:00–17:00 (CET)

✅ Charms Luxe is committed to keeping your personal information secure and ensuring transparency in every interaction.